Effective Date: Jan 20, 2024
Helpmewaka ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application and services.
1. Information We Collect
We collect the following personal information when you use our app:
- Name
- Email address
- Phone number
- Country and user type (e.g., customer or contractor)
We do not collect sensitive personal information unless required for a specific service request.
If you choose to submit service requests via the app (within WebView), we may collect additional information required for that service (e.g., documents, contact details).
2. How We Use Your Information
We use your information to:
- Register and manage your account
- Display and process your submitted service requests
- Communicate with you regarding your requests or support needs
- Provide personalized services
- Improve the functionality and user experience of our platform
3. Payments
All services require payment, which is securely handled through Stripe within a WebView. We do not store or process your credit card or payment information on our servers. All payment processing is handled by Stripe, in accordance with their security and privacy policies.
4. Data Sharing
We do not sell or rent your personal information. We may share your information with trusted partners or service providers only as necessary to fulfil your requests (e.g., delivery providers, document processing institutions).
5. Data Security
We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Cookies & Tracking
Our app does not use third-party advertising or tracking SDKs. However, the web content displayed inside the app (WebView) may rely on standard cookies or session handling required by our website or payment gateway.
7. User Rights
You have the right to:
- Access your personal data
- Request corrections or deletion of your data
- Withdraw consent for future use (where applicable)
To exercise these rights, contact us at: helpme@helpmewaka.com
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from anyone under that age.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us:
- Email: helpme@helpmewaka.com
- Website: www.helpmewaka.com
Ownership and Responsibility
This app and all related services are operated by HELPMEWAKA, a brand of HMW1 LLC. For purposes of data protection and compliance, all user data is managed by HMW1 LLC.